/* ══════════════════════════════════════════════════════════════
   Insurance repair complaint dossier
   Palette borrowed from the body shop itself: shadowed bare panel,
   grey primer, masking-tape ochre for structure, grease-pencil red
   reserved strictly for defect and silence. Nothing else is red.
   ══════════════════════════════════════════════════════════════ */

:root{
  --graphite:#14181d;
  --panel:#1d242b;
  --panel-2:#252d36;
  --line:#323c47;
  --primer:#8592a0;
  --primer-dim:#5f6b78;
  --chalk:#eef1f4;
  --tape:#e0a32e;
  --tape-dim:#8a6518;
  --marker:#e0563f;
  --marker-dim:#7d2f22;

  --disp:'Archivo',system-ui,sans-serif;
  --body:'IBM Plex Sans',system-ui,sans-serif;
  --mono:'IBM Plex Mono',ui-monospace,monospace;

  --w:1180px;
  --pad:clamp(1.15rem,4vw,2.5rem);
}

*,*::before,*::after{box-sizing:border-box}
html{-webkit-text-size-adjust:100%;scroll-padding-top:5.5rem}
body{
  margin:0;
  background:var(--graphite);
  color:var(--chalk);
  font:400 clamp(1rem,.35vw + .94rem,1.075rem)/1.68 var(--body);
  -webkit-font-smoothing:antialiased;
  overflow-x:hidden;
}
img{max-width:100%}
code{font:500 .87em/1.4 var(--mono);color:var(--tape);word-break:break-all}
b,strong{font-weight:600}
blockquote{margin:0}

.wrap{max-width:var(--w);margin:0 auto;padding:0 var(--pad)}
.skip{position:absolute;left:-9999px;top:0;background:var(--tape);color:#000;padding:.7rem 1.1rem;z-index:99;font:600 .9rem var(--mono)}
.skip:focus{left:.5rem;top:.5rem}
:focus-visible{outline:2.5px solid var(--tape);outline-offset:3px}

/* ── section furniture ───────────────────────────── */
section{padding:clamp(3.2rem,7vw,5.6rem) 0;border-top:1px solid var(--line)}
.sec-h{
  font:800 clamp(1.45rem,2.4vw,2.05rem)/1.1 var(--disp);
  font-stretch:112%;
  letter-spacing:-.005em;
  margin:0 0 .55rem;
  text-transform:uppercase;
}
.sec-h::after{content:'';display:block;width:2.6rem;height:3px;background:var(--tape);margin-top:.85rem}
.sec-sub{color:var(--primer);max-width:62ch;margin:1.15rem 0 2.2rem}
.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:clamp(1.6rem,4vw,3.4rem);align-items:start}
@media(max-width:860px){.grid-2{grid-template-columns:1fr}}

/* ── masthead: a stamped spec plate ──────────────── */
.mast{background:#0d1116;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:40}
.mast-in{display:flex;flex-wrap:wrap;gap:0;align-items:stretch}
.plate{
  display:flex;flex-direction:column;gap:.1rem;
  padding:.72rem 1.15rem .72rem 0;margin-right:1.15rem;
  border-right:1px solid var(--line);
}
.plate:last-child{border-right:0;margin-right:0;padding-right:0}
.plate-k{font:500 .59rem/1 var(--mono);letter-spacing:.16em;color:var(--primer-dim)}
.plate-v{font:500 .8rem/1.25 var(--mono);letter-spacing:.02em;color:var(--chalk)}
.plate-v i{color:var(--tape);font-style:normal}
.plate-live .plate-v{color:var(--marker)}
@media(max-width:640px){
  .mast{position:static}
  .plate{padding-block:.55rem;border-right:0;margin-right:0;flex-basis:50%;flex-direction:row;align-items:baseline;gap:.5rem}
}

/* ── hero ────────────────────────────────────────── */
.hero{border-top:0;padding-top:clamp(2.6rem,6vw,4.4rem)}
.eyebrow{font:500 .68rem/1.5 var(--mono);letter-spacing:.17em;text-transform:uppercase;color:var(--tape);margin:0 0 1.4rem}
h1{
  font:900 clamp(2.3rem,7.4vw,5rem)/.97 var(--disp);
  font-stretch:118%;
  letter-spacing:-.028em;
  text-transform:uppercase;
  margin:0 0 1.5rem;
}
.h1-em{color:var(--marker)}
.lede{font-size:clamp(1.04rem,.5vw + .95rem,1.2rem);color:var(--primer);max-width:56ch;margin:0}
.lede strong{color:var(--chalk)}

/* ── the escalation ladder (hero artifact) ───────── */
.ladder{margin-top:clamp(2.4rem,5vw,3.6rem)}
.ladder-cap{font-size:.92rem;color:var(--primer);max-width:60ch;margin:0 0 1.3rem;border-left:2px solid var(--tape-dim);padding-left:.95rem}
.rungs{list-style:none;margin:0;padding:0;border-top:1px solid var(--line)}
.rung{
  display:grid;
  grid-template-columns:5.2rem minmax(0,1fr) auto;
  grid-template-areas:'when sub who';
  gap:.3rem 1.15rem;
  align-items:baseline;
  padding:.95rem 0;
  border-bottom:1px solid var(--line);
  position:relative;
}
.rung-when{grid-area:when;font:500 .72rem/1.5 var(--mono);letter-spacing:.08em;text-transform:uppercase;color:var(--primer-dim)}
.rung-sub{grid-area:sub;font:400 clamp(.86rem,1.5vw,1.05rem)/1.35 var(--mono);color:var(--primer);word-break:break-word}
.rung-sub b{font-weight:600;color:var(--chalk)}
.rung-sub b.tape{color:var(--tape)}
.rung-sub b.marker{color:var(--marker)}
.rung-sub em{color:var(--primer-dim);font-size:.86em}
.rung-who{grid-area:who;font:400 .74rem/1.5 var(--body);color:var(--primer-dim);text-align:right}
.rung-gap{
  position:absolute;left:0;top:-.55rem;
  font:500 .58rem/1 var(--mono);letter-spacing:.12em;text-transform:uppercase;
  color:var(--marker);background:var(--graphite);padding:.1rem .5rem .1rem 0;
}
.rung-missing .rung-sub{color:var(--primer-dim);text-decoration:line-through;text-decoration-color:var(--marker-dim)}
.rung-now{background:linear-gradient(90deg,rgba(224,86,63,.09),transparent 70%)}
@media(max-width:720px){
  .rung{grid-template-columns:1fr;grid-template-areas:'when' 'sub' 'who';gap:.3rem;padding:1.05rem 0 .95rem}
  .rung-who{text-align:left}
  .rung-gap{position:static;display:block;margin-bottom:.15rem}
}

/* ── counters ────────────────────────────────────── */
.counters{background:#0f1418;padding-block:clamp(2rem,4vw,2.9rem)}
.counters-grid{display:grid;grid-template-columns:repeat(6,1fr);gap:1.2rem}
.ct b{display:block;font:800 clamp(1.9rem,4vw,3rem)/1 var(--disp);font-stretch:115%;color:var(--tape);letter-spacing:-.02em}
.ct span{display:block;margin-top:.4rem;font:400 .76rem/1.4 var(--body);color:var(--primer)}
.ct-bad b{color:var(--marker)}
@media(max-width:900px){.counters-grid{grid-template-columns:repeat(3,1fr);gap:1.5rem 1.2rem}}
@media(max-width:480px){.counters-grid{grid-template-columns:repeat(2,1fr)}}

/* ── where it stands ─────────────────────────────── */
.stands p{color:var(--primer)}
.stands p b{color:var(--chalk)}
.callout{
  border-left:3px solid var(--marker);
  padding:.15rem 0 .15rem 1.1rem;
  color:var(--chalk)!important;font-weight:500;
}
.quotebox{background:var(--panel);border:1px solid var(--line);padding:clamp(1.2rem,3vw,1.9rem)}
.qb-k{font:500 .63rem/1.5 var(--mono);letter-spacing:.15em;text-transform:uppercase;color:var(--tape);margin:0 0 .75rem}
.qb-k2{margin-top:2rem}
.quotebox blockquote{
  font:400 clamp(.98rem,.4vw + .9rem,1.1rem)/1.62 var(--body);
  border-left:2px solid var(--tape-dim);padding-left:1rem;color:var(--chalk);
}
.quotebox blockquote b{color:var(--tape)}
.qb-src{font:400 .74rem/1.6 var(--mono);color:var(--primer-dim);margin:.8rem 0 0}

/* ── contradictions ──────────────────────────────── */
.contra-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(285px,1fr));gap:1px;background:var(--line);border:1px solid var(--line)}
.contra{background:var(--graphite);padding:clamp(1.1rem,2.5vw,1.6rem)}
.contra-n{font:500 .63rem/1 var(--mono);letter-spacing:.14em;color:var(--marker);display:block;margin-bottom:.7rem}
.contra h3{font:600 1.02rem/1.35 var(--body);margin:0 0 .6rem}
.contra p{font-size:.92rem;color:var(--primer);margin:0}
.contra p + p{margin-top:.7rem}
.contra q{color:var(--chalk);font-style:italic}

/* ── parties ─────────────────────────────────────── */
.orgs{display:grid;gap:1px;background:var(--line);border:1px solid var(--line)}
.org{background:var(--graphite);padding:clamp(1.15rem,2.5vw,1.7rem)}
.org-h{display:flex;flex-wrap:wrap;align-items:baseline;gap:.6rem .9rem;margin-bottom:1.1rem}
.org-h h3{font:700 1.1rem/1.2 var(--disp);font-stretch:110%;text-transform:uppercase;letter-spacing:.01em;margin:0}
.org-role{font:400 .78rem/1.4 var(--body);color:var(--primer-dim)}
.org-tag{
  margin-left:auto;font:500 .6rem/1 var(--mono);letter-spacing:.11em;text-transform:uppercase;
  padding:.34rem .55rem;border:1px solid currentColor;white-space:nowrap;
}
.people{display:grid;grid-template-columns:repeat(auto-fill,minmax(238px,1fr));gap:.9rem 1.4rem;list-style:none;margin:0;padding:0}
.people li{border-top:1px solid var(--line);padding-top:.7rem}
.p-name{display:block;font-weight:600;font-size:.96rem}
.p-role{display:block;font-size:.82rem;color:var(--primer);margin-top:.1rem}
.p-cont{display:block;font:400 .74rem/1.55 var(--mono);color:var(--primer-dim);margin-top:.28rem;word-break:break-all}
.p-count{
  display:inline-block;margin-left:.4rem;font:500 .62rem/1 var(--mono);
  padding:.24rem .38rem;background:var(--panel-2);color:var(--tape);vertical-align:.1em;
}
.mailboxes{margin:1.25rem 0 0;font:400 .78rem/1.9 var(--mono);color:var(--primer-dim);word-break:break-all}
.mailboxes b{display:block;font:500 .62rem/1.5 var(--mono);letter-spacing:.13em;text-transform:uppercase;color:var(--primer);margin-bottom:.25rem}

/* org accent colours */
.org-cust{color:var(--tape)}
.org-renew{color:var(--marker)}
.org-holl{color:#6fa8c7}
.org-brol{color:#9d8cc4}
.org-rand{color:#7fb389}

/* ── filters ─────────────────────────────────────── */
.filters{display:flex;flex-wrap:wrap;gap:.5rem;margin:0 0 2rem}
.fbtn{
  font:500 .72rem/1 var(--mono);letter-spacing:.07em;text-transform:uppercase;
  background:transparent;color:var(--primer);border:1px solid var(--line);
  padding:.6rem .85rem;cursor:pointer;transition:color .15s,border-color .15s,background .15s;
}
.fbtn:hover{color:var(--chalk);border-color:var(--primer-dim)}
.fbtn.is-on{background:var(--tape);border-color:var(--tape);color:#0d1116}

/* ── THE TRAIL + the signature silence bands ─────── */
.timeline{position:relative;padding-left:clamp(1.1rem,3vw,2.1rem);border-left:1px solid var(--line)}

.msg{position:relative;padding:0 0 1.55rem}
.msg::before{
  content:'';position:absolute;left:calc(-1 * clamp(1.1rem,3vw,2.1rem) - 4px);top:.5rem;
  width:7px;height:7px;background:var(--primer-dim);border-radius:50%;
}
.msg-Customer::before{background:var(--tape)}
.msg-Renew-it::before{background:var(--marker)}
.msg-Hollard::before{background:#6fa8c7}
.msg-Brolink::before{background:#9d8cc4}

.msg-top{display:flex;flex-wrap:wrap;align-items:baseline;gap:.35rem .8rem;margin-bottom:.45rem}
.msg-ref{font:500 .63rem/1 var(--mono);color:var(--primer-dim);letter-spacing:.06em;min-width:2.3rem}
.msg-when{font:500 .74rem/1.4 var(--mono);color:var(--chalk);letter-spacing:.01em}
.msg-from{font-weight:600;font-size:.93rem}
.msg-org{font:500 .59rem/1 var(--mono);letter-spacing:.11em;text-transform:uppercase;padding:.26rem .42rem;border:1px solid currentColor}
.msg-sent{font:500 .59rem/1 var(--mono);letter-spacing:.11em;color:var(--tape);border:1px solid var(--tape-dim);padding:.26rem .42rem}
.msg-q{
  font-size:.95rem;line-height:1.62;color:var(--primer);
  border-left:2px solid var(--line);padding-left:.95rem;margin:0;
}
.msg-q b{color:var(--chalk)}
.msg-q .el{color:var(--primer-dim)}
.msg-note{display:block;margin-top:.5rem;font:400 .8rem/1.5 var(--body);color:var(--tape);padding-left:.95rem}
.msg-id{display:block;margin-top:.45rem;font:400 .68rem/1.4 var(--mono);color:var(--primer-dim);padding-left:.95rem;word-break:break-all}

/* the silence band — height is proportional to days waited */
.gap{
  position:relative;margin:0 0 1.55rem;
  border:1px dashed var(--marker-dim);
  background:repeating-linear-gradient(135deg,rgba(224,86,63,.07) 0 6px,transparent 6px 13px);
  display:flex;align-items:center;justify-content:center;
}
.gap::before{
  content:'';position:absolute;left:calc(-1 * clamp(1.1rem,3vw,2.1rem) - 1px);top:0;bottom:0;
  width:1px;background:repeating-linear-gradient(180deg,var(--marker-dim) 0 5px,transparent 5px 11px);
}
.gap-lab{
  font:600 .68rem/1.4 var(--mono);letter-spacing:.17em;text-transform:uppercase;
  color:var(--marker);text-align:center;padding:.55rem .8rem;
}
.gap-lab b{display:block;font:800 clamp(1.5rem,3.4vw,2.3rem)/1 var(--disp);font-stretch:115%;letter-spacing:-.01em;margin-bottom:.15rem}
.gap-who{display:block;margin-top:.3rem;font:400 .68rem/1.4 var(--body);letter-spacing:0;text-transform:none;color:var(--primer)}

.thread-head{
  margin:0 0 1.7rem;padding:.75rem 0 .75rem 1rem;
  border-left:3px solid var(--tape);
  font:700 .78rem/1.5 var(--mono);letter-spacing:.11em;text-transform:uppercase;color:var(--tape);
}
.thread-head span{display:block;font:400 .82rem/1.5 var(--body);letter-spacing:0;text-transform:none;color:var(--primer);margin-top:.25rem}
.msg[hidden],.gap[hidden]{display:none}

/* ── tables ──────────────────────────────────────── */
.sil-wrap{overflow-x:auto}
.tbl{width:100%;border-collapse:collapse;min-width:620px}
.tbl th,.tbl td{text-align:left;padding:.85rem 1rem .85rem 0;border-bottom:1px solid var(--line);vertical-align:top}
.tbl th{font:500 .63rem/1.4 var(--mono);letter-spacing:.14em;text-transform:uppercase;color:var(--primer-dim);border-bottom-color:var(--primer-dim)}
.tbl td{font-size:.92rem;color:var(--primer)}
.tbl .num{text-align:right;padding-right:1.4rem}
.tbl td.num{font:700 1.25rem/1 var(--disp);font-stretch:112%;color:var(--marker);text-align:right;padding-right:1.4rem}
.tbl tr:last-child td{border-bottom:0}
.tbl td b{color:var(--chalk)}

/* ── volume bars ─────────────────────────────────── */
.bars{display:grid;gap:.75rem}
.bar{display:grid;grid-template-columns:minmax(9rem,13rem) 1fr 2.4rem;gap:.9rem;align-items:center}
.bar-n{font-size:.88rem;color:var(--primer)}
.bar-n b{display:block;color:var(--chalk);font-size:.95rem}
.bar-t{height:1.5rem;background:var(--panel);position:relative;overflow:hidden}
.bar-f{height:100%;transition:width .7s cubic-bezier(.22,1,.36,1)}
.bar-v{font:700 1rem/1 var(--disp);font-stretch:112%;text-align:right}
@media(max-width:600px){.bar{grid-template-columns:1fr 2.4rem;grid-template-areas:'n v' 't t';gap:.35rem .7rem}.bar-n{grid-area:n}.bar-t{grid-area:t}.bar-v{grid-area:v}}

/* ── hello peter ─────────────────────────────────── */
.hp-grid{align-items:start}
.hp-meta{font:400 .82rem/1.6 var(--mono);color:var(--primer);margin:0 0 .8rem}
.hp-meta b{color:var(--marker)}
.hp-title{font:700 clamp(1.1rem,2vw,1.4rem)/1.28 var(--body);margin:0 0 1.1rem}
.hp-review{border-left:2px solid var(--tape-dim);padding-left:1.1rem}
.hp-review p{font-size:.94rem;color:var(--primer);margin:0 0 .9rem}
.hp-review p:last-child{margin-bottom:0;color:var(--chalk)}
.src-link{display:inline-block;margin-top:1.2rem;font:500 .78rem/1 var(--mono);letter-spacing:.06em;color:var(--tape);text-decoration:none;border-bottom:1px solid var(--tape-dim);padding-bottom:.25rem}
.src-link:hover{color:var(--chalk);border-color:var(--chalk)}

.reply{background:var(--panel);border:1px solid var(--line);padding:clamp(1.1rem,2.5vw,1.6rem);margin-bottom:2.4rem}
.reply-k{font:500 .72rem/1.5 var(--mono);letter-spacing:.07em;color:var(--primer);margin:0 0 .9rem}
.reply-k b{color:var(--tape)}
.reply blockquote p{font-size:.92rem;color:var(--primer);margin:0 0 .8rem;border-left:2px solid var(--line);padding-left:.9rem}
.reply-punch{margin:1.1rem 0 0;font-size:.95rem;color:var(--chalk)}
.reply-punch b{color:var(--marker)}

.mini-h{font:600 .68rem/1.5 var(--mono);letter-spacing:.15em;text-transform:uppercase;color:var(--primer-dim);margin:2.2rem 0 1rem}
.hp-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:1rem}
.hs b{display:block;font:800 clamp(1.25rem,2.6vw,1.75rem)/1 var(--disp);font-stretch:112%;color:var(--chalk)}
.hs span{display:block;margin-top:.25rem;font:400 .72rem/1.35 var(--body);color:var(--primer-dim)}
@media(max-width:420px){.hp-stats{grid-template-columns:repeat(2,1fr);gap:1.2rem 1rem}}

.dist{display:grid;gap:.4rem}
.d-row{display:grid;grid-template-columns:2.6rem 1fr 3.3rem;gap:.7rem;align-items:center}
.d-k{font:500 .74rem/1 var(--mono);color:var(--primer)}
.d-t{height:1.05rem;background:var(--panel)}
.d-f{height:100%;transition:width .7s cubic-bezier(.22,1,.36,1)}
.d-v{font:500 .74rem/1 var(--mono);text-align:right;color:var(--primer)}

.corrob{display:grid;gap:1.1rem}
.corrob article{border:1px solid var(--line);padding:1.05rem}
.corrob p{font-size:.89rem;color:var(--primer);margin:0}
.corrob p + p{margin-top:.6rem}
.cr-h{font:400 .78rem/1.5 var(--mono)!important;color:var(--primer-dim)!important}
.cr-h b{color:var(--chalk)}
.cr-t{color:var(--marker)}
.cr-n{color:var(--tape)!important;font-size:.83rem!important}
.fine{font-size:.83rem;color:var(--primer-dim);margin:.9rem 0 0}
.fine b{color:var(--primer)}

/* ── actions ─────────────────────────────────────── */
.actions{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:1px;background:var(--line);border:1px solid var(--line)}
.act{background:var(--graphite);padding:clamp(1.1rem,2.5vw,1.6rem)}
.act-k{font:500 .61rem/1 var(--mono);letter-spacing:.14em;text-transform:uppercase;display:inline-block;padding:.3rem .48rem;border:1px solid currentColor;margin-bottom:.85rem}
.act-now{color:var(--marker)}
.act-hold{color:var(--tape)}
.act-esc{color:#6fa8c7}
.act h3{font:600 1rem/1.35 var(--body);margin:0 0 .55rem}
.act p{font-size:.9rem;color:var(--primer);margin:0}
.act .unv{display:block;margin-top:.6rem;font:400 .78rem/1.5 var(--mono);color:var(--primer-dim)}

/* ── footer ──────────────────────────────────────── */
.foot{padding:clamp(3.2rem,7vw,5rem) 0 clamp(2.4rem,5vw,3.4rem);border-top:1px solid var(--line);background:#0f1418}
.proof-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(258px,1fr));gap:1.4rem}
.pf{border-top:2px solid var(--tape-dim);padding-top:.85rem}
.pf h3{font:600 .92rem/1.35 var(--body);margin:0 0 .4rem}
.pf p{font:400 .8rem/1.6 var(--body);color:var(--primer);margin:0}
.pf .pf-st{display:block;margin-top:.5rem;font:500 .68rem/1.4 var(--mono);letter-spacing:.07em;text-transform:uppercase;color:var(--tape)}
.foot-note{margin:2.8rem 0 0;font:400 .82rem/1.75 var(--body);color:var(--primer-dim);max-width:78ch}

@media(prefers-reduced-motion:reduce){
  *{animation:none!important;transition:none!important}
}